The Stay Sharp Program is a 12-month service contract for $120.00 (plus applicable tax), paid over 12 equal payments of $10 (plus applicable tax). No cancellations prior to completion of the service agreement.
A $10 (plus applicable tax) payment will be made on the date of activation to initiate the Program enrollment. Monthly payments are processed each month thereafter based on your date of enrollment. The Program auto-renews every year unless you opt out of the auto renewal before the yearly anniversary date of enrollment.
In the event that the credit card on file is declined at the time of payment for any reason, we will make every attempt to contact you for new payment information. If after 30 days from the payment due date we have not obtained a proper payment, as well as new payment information from you, you will no longer be eligible for any of the program benefits and you will be charged full retail price for any services previously rendered.
Four sharpenings, a $156 value, are automatically credited to your account at the initiation of the Program and upon subsequent auto-renewal of the contract. Hattori Hanzo Shears will sharpen any brand of shear for the service contract. Hattori Hanzo Shears reserves the right to deny sharpening any shear based on age, quality and condition.
Hattori Hanzo Shears does not guarantee that every Program member will have an area representative to facilitate sharpenings and issue loaner shears to use during the sharpening process. Hattori Hanzo Shears will provide a postage-paid shipping label with tracking for online or phone orders, but loaner shears are only provided by local area representatives.
After 12 months, and upon completion of payment terms, a $100 credit will be issued to the account. This $100 credit will be good towards a new Hattori Hanzo Shear purchase and not valid towards and other products, or in combination with any other discounts or promotions. Only one valid credit per order. Such credit must be used within 45 days of the date the credit is issued. The credit may be gifted to another person who must also use the credit within 45 days from the original date of issuance.
The Stay Sharp Inshearance® Warranty is an added benefit only for original Hattori Hanzo Shear owners that maintain proof of purchase. Original Hattori Hanzo Shear owners can submit a replacement request for lost, stolen or damaged shears. LOST OR STOLEN SHEARS: Only one claim for lost or stolen shears may be submitted per year. Customer must file a police report and provide a valid claim number with warranty replacement request. A $150 (plus applicable tax) replacement cost per lost or stolen shear will be charged to the customer prior to shipment of any replacement shears. DAMAGED SHEARS: Only two claims for damaged shears may be submitted per year. The damaged shear must be sent to Hattori Hanzo for inspection before a claim can be approved. Once approved, a $150 (plus applicable tax) replacement cost per shear will be charged to the customer prior to shipment of any replacement shear.
Stay Sharp Members get complimentary access to open-to-the-public Look & Learn cutting classes of $50 value or less, excluding fundraising events.
All replacement shears will be like kind and quality. No other products or accessories are covered under the program. Hattori Hanzo Shears reserves the right to deny any claim and to fully investigate any claim of lost, stolen or damaged shears.
3941 Park Drive, Suite 20-446,
El Dorado Hills, CA 95762
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