Returns & Exchanges
Hattori Hanzo Shears guarantees your satisfaction. If our product fails to meet your satisfaction for any reason, we will give you a full refund within 15 days of receiving your order, or allow an exchange within 30 days. Hattori Hanzo Shears allows one exchange per product purchased, and such exchange can be applied toward a similar Hanzo product of equal or greater value. Items exchanged outside of the 15-day return period are not eligible for return or secondary exchange. Products being returned must be received within 15 days of return initiation in order to be eligible for refund.
Outside of the USA: International orders are not eligible for return, but may be exchanged within 30 days subject to a 10% restocking fee.
We offer two convenient return/exchange options:
1. Call the corporate office to generate a return label for you. (916) 790-5291
2. Contact your local representative to pick up your shear.
Please allow 10 business days to fully process a return.