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Not so much
They seem sharp for very little time and for whatever reason the shear tension doesn't hold bending the hairover. Also do not like the assumption that i will sharpen my blending shears every time my shears get sharpened
So far, not great.
After two months of trying to get a sharpening I’ve had to join the Staysharp program even though I didn’t want to. I prefer dealing directly with a rep. Multiple delays from your team when getting set up and my loaner shears shipped to me. Very unpleasant experience all around and very unlike the experiences I’ve had with your company in the past.
Shears
Love them! Best shears I’ve ever used!
Haven’t gotten them back yet
So I can’t give you a review bc I haven’t gotten my scissors back yet
Service
My shear sharpening was great. The real star was our new Rep Mike. He's great! Mike is a nice guy and does a great job especially communicating. Well needed in 08080 territory. Hopefully he sticks around.
Horrible
I have had handy shears for about 13 years. I’ve only had my shears sharpened once ever 6ish years. I received my shears back only for them to be bending hair. They were taken and sent back and I was “charged” another stay sharp sharpening. Received them back, only to find them bending the hair even more. They’re now being sent back for the “sharpening manager” to take apart and inspect
Not worth the hype
I’ve been using Hanzo 88 shears since they were first released and have been a loyal customer since 2018, owning multiple pairs. Unfortunately, my recent experience with the company has completely changed my opinion. About a month ago, I sent my 88s in for sharpening. They were returned feeling as though they hadn’t been sharpened at all. I sent them back a second time with the same result, and after a third sharpening, they still aren’t performing as they should. Throughout the process, three different representatives reached out to apologize, but at no point did anyone offer to replace the shears or provide a meaningful solution, despite Hanzo advertising a lifetime warranty. When I asked about a warranty replacement, I was told they couldn’t locate my proof of purchase, even though the shears were purchased directly through a Hanzo sales representative. Based on my experience, I haven’t noticed any difference in steel quality that justifies the premium price. After years of supporting the brand, I’ve decided to move on. A lifetime warranty only has value if the company stands behind it. My advice to anyone considering Hanzo is simple: do your research carefully before spending your money.
