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Privacy Policy

Effective Date: Monday April 1, 2024
Updated: Monday April 1, 2024

Hattori Hanzo Shears, Inc. and our affiliates worldwide (“HANZO”, “we” or “us”) respect your privacy. This Privacy Notice explains how HANZO may collect, share, use and process information about you, and how you can exercise your privacy rights. It applies to all individuals who access our website (https://hanzo.com/), mobile apps, and in connection with our blogs, alerts, newsletters, social media sites or programs and other communication services provided on or through the Internet as well as data connected with offline interactions including distribution of our products (collectively, our “Services”).

If you have any concerns or questions about your privacy or use of our Services, or if you need to access this Privacy Notice in an alternative format due to having a disability, please contact us via email at support@hanzonation.com or via postal mail at the relevant location listed in the “How to Contact Us” section below.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. The effective date of the current Privacy Notice is noted at the top of this page along with the date of the last update. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified. To the extent that this Privacy Notice changes in a material way, the Privacy Notice that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new Privacy Notice. If we make a material change to our Privacy Notice, we will attempt to notify you through email or through a website pop-up.

Information We Collect

We collect information about you in a variety of ways depending on how you interact with us, our websites, products, and Services. Information collection can be collected directly from you when you provide it to us, such as when you make a purchase or contact us directly. When you use our Services by connecting with us online, we collect personal information automatically, which may include information about how you use our Services through tools like cookies, service logs, or email tracking technology. We also may collect information about you from other sources such as publicly available information, our industry affiliates, business partners, or service providers, as well as your employer if we maintain a business relationship with them. Throughout this Privacy Notice, we use the term “personal information” to describe information that identifies an individual or makes an individual identifiable.

We may collect and process the following information:

Information You Provide Voluntarily.

  • Identifiers and Contact Information. We collect information that you voluntarily provide to us, including: when you communicate with us via email or other channels; when you sign up for news, publications and marketing communications; when you create an account, make a purchase, or become a client; when you enroll in webinars or live events; or when you connect with our sales team. For these interactions, we may collect information such as your name, contact information, title, and information about the organization with which you are affiliated. Collection and use of this information allows us to contact you and deliver Services.
  • Payment and Delivery. We may also collect information such as your address and payment information when you make a purchase or participate in a shear test drive. In these instances, your information allows us to complete a transaction you have requested.
  • Employment Applications. If you contact us to seek career information or when you submit an application for a position with us, we may ask for information required for the hiring process, which may include, among other things, your Social Security number. Such information is a requirement for hiring.

We collect the personal information we need to allow us to communicate with you and/or provide the Services or product you have sought. Unless specifically requested and you use the method that we identify for such purpose, we request that you not send us any confidential or sensitive information. Our payments are processed through a third-party payment provider, hosted on our check out page. HANZO does not collect or store your payment information.

Information We Collect Automatically.

  • Performance and Log Data. We use technology to monitor how you use our website, which we use to make our website operate efficiently and to understand how to make our website work best for you. In addition to showing us about your preferences, this also helps us detect fraud. Our servers automatically record information created by your use of our Services, which may include information such as, but not limited to, your IP address, browser type, operating system, command line information, diagnostic information related to the Services (i.e., crash activity reports), the referring web page, pages visited, location, your mobile carrier, device and application IDs, and search terms. For instance, when we send you an email, we may collect certain information including the nature of the email, whether you opened our email, and the action you took upon receipt of our email (e.g. whether you opened it or deleted it).
  • Cookies. Some of the technology we use to operate our website includes cookies. We use cookies to display information more effectively, store information about your preferences and settings, gather statistical information about the use of our Services to improve our design and functionality, and for security purposes. We may allow third parties to place technology on our Services (e.g., a cookie or a pixel) that allows them to track you. The third party might also collect data over time and across other websites. They use this data to serve advertisements tailored to your interests, which may include advertisements about our products or Services. Our partnerships with third-party service providers allow us to enhance our web content. We permit cookies on our website to participate in behavior-based advertising, which allows us to tailor our advertisements to better suit users’ interests. Where required by law, we base the use of third-party tracking technologies upon consent. Please review also our Cookie Notice for more information.
  • Device Information. We may collect information about devices you use to access our Services and how you use our Services, such as your Internet Protocol (“IP”) address and which websites you visited before accessing our Services.

Please note that we do not currently respond to the web browser “Do Not Track” signal.

How and Why We Use Your Information

In addition to the purposes and uses described above, we use information in the following ways:
To Provide Our Services to You. We process your personal information to inform you about our Services, products and industry developments, and our events, as well as to deliver products and Services.

  • To Respond to Your Inquiries. We process your personal information when you contact us, such as with questions, concerns, feedback, disputes or issues.
  • To Comply with Law. We may process your personal information to comply with legal or regulatory obligations.
  • To Detect Malicious Activity. We process your personal information to monitor, investigate, prevent and mitigate alleged or actual malicious, prohibited, illicit or illegal activities.
  • To Exercise Our Rights and Defend Against Legal Claims. We may use your personal information to investigate, prevent, or mitigate violations of our terms, agreements or policies, and enforce our agreements.
  • To Ensure the Security of the Service. We are committed to ensuring your safety and continued enjoyment of our Services. To do so, we process your personal information to: combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not access your account with us.
  • To Personalize Your Experience on the Services. We provide you with Third-Party Services, plugins, and many other options to personalize your experience on our Services. In addition, we also use cookies and similar tracking technology for such purposes – please see our Cookie Policy for more information. By personalizing the Services, you get to enjoy our Services even more because we keep track of your preferences (e.g. your language selection, your time zone, etc.). You can use our Services without consenting to all cookies, however some elements of our Services will not work as designed without such consent.
  • For Research and Development Purposes. To continue to provide you with our innovative Services, we collect information about the way you use and interact with our Services for research and development purposes. Research and development help us improve our Services, and build new Services and customized features or Services.
    To Debug and Improve Our Services. We may use your information to identify and repair errors that impair existing intended functionality of our Services. We also may use your information for internal administrative purposes.
  • To Engage in Marketing Activities. We want to share information about our Products and Services with you, and to do so we may process your contact information or information about your interactions on our Services to send you marketing communications, provide you with information about events or webinars, and to deliver targeted marketing to you (please see our Cookie Policy for more information about interest-based advertising). You can opt-out of our marketing activities at any time, as described below.
  • For Other Purposes with Your Consent.

Information Sharing and Disclosure

In addition to the specific situations discussed elsewhere in this Privacy Notice, we may disclose personal information in the following situations:

  • HANZO Affiliated Entities. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, of other companies under common control.) Since HANZO is a global organization and provides a global service, we may share users’ information with our offices and data centers throughout the world, for example, in the United States and Canada.
  • Our Service Providers. We share information with our service providers who may use your information for purposes such as helping us to administer our website, conduct surveys, provide technical support, process payments, conduct marketing, and assist in the fulfillment of orders.
  • Corporate Reorganization. We may transfer information to a third party in case of the reorganization, sale, merger, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stocks, including in the event of corporate restructuring.
  • Law Enforcement. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of Services by a third-party intermediary.
  • Partner Promotion. We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this Privacy Notice.
    Public. Our Services may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
  • With Your Consent. We may disclose your information to a third party when we have your consent or direction to do so.

Links to Third Party Services

Our Service may include links to third-party sites and/or services. Navigating to these third-party sites or services may result in the collection and sharing of information about you by these third parties.

This Privacy Notice does not address the information practices of any third party, unless as specified otherwise. Please note, the inclusion of a link from our Services to a third party’s service does not imply endorsement of the third party’s data handling practices, and does not imply that the third party’s practices are covered by this Privacy Notice. We are not responsible for the privacy practices of these entities.

We encourage you to be aware when you leave our Service, and to read the privacy statements of each website or app on which you land after you click on a link or social networking button.

How We Keep Your Information Secure

We use reasonable technical, organizational, and administrative measures to protect user information within our organization against unauthorized or unlawful access or processing, and against accidental loss, destruction, or damage. However, even with reasonable efforts to protect information in our custody, no data storage or transmission over the Internet and no security system is fully secure. Thus, we cannot guarantee the security of any information we may have collected or received from you or transmitted to you.

If you believe your information is not secure due to a problem in our systems, please immediately notify us of the problem at the information provided in the “How to Contact Us” section. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Retention

We retain information about users for as long as necessary to perform the activities described in this Privacy Notice, or where we have an ongoing legitimate business need to do so, such as for legal, regulatory, accounting or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

When our legitimate business need for retaining your personal information ceases to exist, we will either delete or anonymize our information so that it can no longer be attributed to a particular individual. To the extent residual information remains within our databases, back-ups or other records and we are unable to anonymize it we will isolate such information from further processing until deletion is possible. If you have any questions, please feel free to contact us.

To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.

Individual Rights

Some jurisdictions give you the right to make the following choices with regards to your personal information. the rights described below. We may seek to verify your identity when we receive an individual rights request from you to ensure the security of your personal information.

  • Access To Your Personal Information. You may request access to your personal information or confirmation that we have information about you.
  • Changes To Your Personal Information. We rely on you to update and correct your personal information. You may be able to update or correct your information through your account on our website. If you cannot do so online, you may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
  • Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
  • Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the cookie settings link here or the “Do Not Share my Personal Information” link on our homepage. Please note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. We also recognize Global Privacy Control (GPC) signals enabled by customers on their web browser or web browser extension as valid opt-out requests where required by applicable law. Please note that your opt-out preference signal will be applied only to your current browser and device. For more information about GPC, please visit Global Privacy Control.
  • Promotional Emails. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
  • Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”

Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

If you would like to exercise your rights under applicable law, please contact us using the contact information below, indicating “Individual Rights Request” in the subject line of the email.

Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us, etc. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf.

How to Contact Us

You can contact us via email at support@hanzonation.com.

To reach us by phone, use 916-790-5291. WE NEED TO GET A TOLL- FREE NUMBER.

If you prefer to contact us by postal mail, and you are in the United States or in any country other than the countries listed in the chart below, please contact us at:

3941 Park Drive, Suite 20-446
El Dorado Hills, CA 95762.

 

Additional Information For California Residents

California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Notice.
California Shine the Light. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, please submit a written request to us using the information in the Contact Information section above.

California Notice of Financial Incentives. We offer programs that provides certain perks, such as rewards, discounts, and exclusive offers (the “Loyalty Programs”). When you sign up for a Loyalty Program, we will ask you to provide your name, email address, and in some cases your telephone number. Under California law, our Loyalty Programs might be interpreted as “financial incentive” programs as they involve the collection of personal information. We do not assign a monetary value to the information we collect. Based on our reasonable estimate, the value of your personal information to us is related to the value of the free or discounted products or services that you obtain when you redeem points. This value is based on the expense related to offering those free or discounted products or services. You may withdraw from participating in the Loyalty Programs at any time by contacting us at the address described in the program terms and conditions. Visit the <> to view full program rules, including how to join.

Categories of Information We Collect, Use and Disclose. The table below describes the categories of personal information we collect, disclose for a business purpose, “sell” and/or “share” for purposes of cross-context behavioral advertising (as those terms are defined by California law). Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity, or professional services organizations, which may include auditors and law firms. We do not “sell” your personal information for money. As discussed elsewhere in the Privacy Notice, we use cookies and similar tracking technologies for purposes of targeted advertising.

Category of Personal Information

Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

Category of Recipients

  • Disclosures for a Business Purpose
  • Sharing for Cross-Context Behavioral Advertising
    • Affiliates or subsidiaries
    • Business partners
    • Data analytics providers
    • Data brokers
    • Internet service providers
    • Joint marketing partners
    • Operating systems and platforms
    • Other Service Providers
    • Payment processors and financial institutions
    • Social networks
    • Advertising networks
Government Issued Identification – this may include social security number, driver’s license number, or state issued identification number, passport number.

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information.

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries
    • Other Service Providers
    • Payment processors and financial institutions
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc.

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Category of Recipients

  • Disclosures for a Business Purpose
  • Sharing for Cross-Context Behavioral Advertising
    • Affiliates or subsidiaries
    • Business partners
    • Data analytics providers
    • Joint marketing partners
    • Operating systems and platforms
    • Other Service Providers
    • Payment processors and financial institutions
    • Social networks
    • Advertising networks
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.

Category of Recipients

  • Disclosures for a Business Purpose
  • Sharing for Cross-Context Behavioral Advertising
    • Affiliates or subsidiaries
    • Business partners
    • Data analytics providers
    • Internet service providers
    • Joint marketing partners
    • Operating systems and platforms
    • Social networks
    • Advertising networks
Geolocation data

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries
    • Other Service Providers
    • Payment processors and financial institutions
Professional or employment-related information

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries
    • Business partners
    • Data analytics providers
    • Joint marketing partners
    • Other Service Providers
Inferences drawn from any of the information listed above

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries
    • Business partners
    • Data analytics providers
    • Internet service providers
    • Joint marketing partners
    • Operating systems and platforms
    • Other Service Providers
    • Payment processors and financial institutions
    • Social networks
Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, , insurance policy number.

Category of Recipients

  • Disclosures for a Business Purpose
    • Affiliates or subsidiaries

California Sensitive Information Disclosure. We collect the following categories of sensitive personal information (as defined under California law): Social Security number, and other government identifiers including driver’s license, state identification card, or passport number, as needed for employment purposes, and account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials, as well as geolocation when air tagged products are in your possession. This information is collected in order to process transactions, comply with laws, manage our business, provide you with services, or to verify the safe keeping of our products. We do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.